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We require a 50% down payment at the time of your order with the balance due at pick up. Purchase order #’s are required prior to processing the job. We accept cash, check and all credit cards (ALL Credit Card transactions will be charged an additional 3.5% transaction fee) . There is a $45.00 fee for returned checks; if the returned check was used as a deposit, orders will be postponed until payment has been made in full.
Any change made to your order that is not due to a stock issue will be subject to a change fee of $50.00 in addition to any additional costs associated with the changes. This fee covers restocking and shipping charges back to our supplier’s warehouse. Any changes to your order after it has been placed will delay your order, including rush orders. Please be certain of your quantities, styles and garment colors prior to placing your order. Once the process begins, everyone in our shop starts to work on different aspects of the job, and changes become costly and time-consuming.
Example of Change Fee:Customer orders 100 shirts in black. Mustang Graphics orders 100 black shirts for printing. Two days later, Customer wants to change shirt color to Grey. Mustang Graphics must redo the order, ship black shirts back to supplier and pay a 15% restocking fee plus shipping costs. The $50 .00 Change Fee covers this cost.
Cancellations made after an order has been placed will be subject to a 15% restocking fee, return shipping fees to warehouse, plus any additional fees required to cover services already rendered, including artwork creation. No cancellations will be accepted once production or any decoration of the garments has begun on the order.
Example of Cancellation Fee:Customer orders 100 shirts. Mustang Graphics orders 100 shirts for printing. Two days later, Customer needs to cancel the order (for any reason). Mustang Graphics has to return 100 shirts to the supplier, and incurs shipping and restocking fees. Mustang Graphics refunds Customer for their order minus necessary cancellation fees.
Mustang Graphics is not responsible for items that are out of stock. We keep an eye on items we know have the potential to be out of stock, but cannot guarantee their availability. If items are out of stock, we will provide you with a list of possible replacements to approve prior to ordering. We reserve the right to substitute similar items of different brands when stock issues arise without prior approval.
After your order has been placed, our art department will begin working on your design. The time frame for receiving your art will vary based on the type of art file provided, the complexity of the design, and the workload of our current schedule. Once completed, you will receive an email with an art proof showing the design, as well as approximate placement on the selected garment, colors to be printed, and size of the design. We ask that you carefully review the design and check all spelling, phone numbers, and names. CHECK EVERYTHING CAREFULLY! Once you approve the design, we will not be responsible for any errors in the approved artwork or on the finished goods.
Once approved, your artwork is sent into production. Each color in the design has its own screen. Our screen charges are included in our per piece price. On dark garments, or when using certain bright colors, we print a white underlay so the colors will stand out from the shirt. A red design on a black shirt is actually a two color design, with white printed under the red. Screen charges are added to your order – we will waive screen set ups if re-ordering within 3 months.
We use high quality environmentally safe inks and offer a full range of colors. We can offer Pantone color matching for an additional fee of $45/color.
We use standard imprint sizes. For orders of mixed sizes, including youth and adult, and mixed garments, including tee shirts and hoodies, the art size will be scaled to fit on the smallest garments and billed as a single set up. If you want the artwork scaled for youth and adult sizes, or tee shirts and hoodies, additional screen set up charges will be applicable, and your order will be priced on the number of shirts in each set, not on the total quantity ordered.
Typical turnaround time is 7 to 10 working days. We can generally work with your in-hands date and complete your order in time for your event date, provided you supply us with all necessary information at the time of ordering, including, but not limited to colors, quantities, sponsors, names and #’s, and artwork. Turnaround time starts when you’ve paid the 50% deposit or PO# is received.
Rush Orders: If your order is needed in a hurry, be sure our Sales department is aware of the in-hands date at the time you place the order. A $50.00 rush fee may be incurred if there is not enough time to complete the order under normal circumstances.
In addition, if your order needs to be shipped, please allow sufficient time for delivery of your order. We will work with you to insure your order is completed and shipped on time. Mustang Graphics cannot be responsible for any shipping delays caused by the shipping company, or incorrect shipping information provided by the customer.
Examples:
UPS cannot deliver your package on time due to inclement weather. UPS delivers your package to the wrong address (although provided the correct address) and you do not receive your products on time.
We have a 12 piece minimum for screen-printing, a 1 piece minimum for Direct To Garment (DTG) and a 1 piece minimum for embroidery, per design. We also have a minimum charge for printed vinyl, engraving, banners and etching as well as other services we offr.
While we keep our showroom stocked with a large variety of items we realize we don’t have room for everything. Mustang Graphics will gladly provide samples at the blank cost of the item. In some cases, shipping charges may also be applicable. Payment for the samples is required prior to ordering. Samples can later be added in to your order. The cost for unused samples will not be refunded.
At Mustang Graphics, we carefully check every garment as it comes into our shop and as it comes off of the press, but there are times where some mistakes or defects will make it out the door. It is the customer’s responsibility to check over garments when received. We allow an industry standard 72 hour window from the time you receive the goods to notify us of any issues with the order. Mustang Graphics will not be responsible for errors with your order if notified after 72 hours of receiving the goods.
We go to great lengths to ensure that every order that leaves our facility is correct. We value all of our customers and will gladly work to meet your expectations. Any order printed differently than the mock-up approved will be granted a reprint of the defective product. All claims must be submitted within 72 hours of date of delivery. Please call or email info@mustanggraphics.net to submit your issue. If Mustang Graphics is responsible for any errors in your order, we will gladly accept responsibility for the issues and will reprint the shirts printed in error. We do not offer refunds, but will gladly reprint any production errors. If the error was made by the customer, a wrong phone number was provided for example, and the artwork was approved, the cost of reprinting the job is the responsibility of the customer.
We will require that you return the misprinted shirts back to our shop (if goods were shipped a UPS label will be provided). Mustang Graphics will not be responsible for any shirts sold or given away prior to returning the order.
Mustang Graphics does not normally print, embroider or embellish any customer supplied goods.
